1. What products do you sell?

We offer a carefully curated premium collection available exclusively on empire555.com. Product details are mentioned on each product page.

2. Are returns allowed?

No. Returns are not allowed under any circumstances once the order is delivered.

3. Do you provide refunds?

No. We follow a strict no-refund policy. All payments made on the website are final and non-refundable.

4. Can I cancel my order after placing it?

Orders cannot be cancelled online.

If you wish to request a cancellation, you must immediately contact:

Cancellation requests are considered only if the order has not been processed or shipped and are subject to approval by VJU ENTERPRISE.

5. How long does delivery take?

Orders are usually delivered within 7 working days from order confirmation.
Delivery timelines may vary due to courier or logistical reasons.

6. Are there any delivery charges?

No. Delivery is completely free on all orders. There are no hidden shipping charges.

7. What should I do if a product is out of stock?

If a product is marked out of stock, you may email us at info@empire555.com to inquire about restocking.
Stock availability and restock timelines are not guaranteed.

8. What is a Free Gift Voucher?

A Free Gift Voucher may be offered as part of a promotional scheme, subject to availability and terms.

9. How many gift vouchers can I get per order?

Each single product purchase makes you eligible for one free gift voucher only.
Multiple vouchers are not issued for a single order.

10. What is the voucher number?

Your order number acts as your voucher number for the free gift.

11. Can I use the gift voucher more than once?

No.
Each voucher can be used only once and gives one chance to receive a gift.

12. Can I receive a free gift more than once?

No.
If a customer has already received a free gift one time, they are not eligible to receive another free gift, even on future orders.

13. When will the free gift be announced?

Free gifts will be declared only two times during the promotional period, as decided by VJU ENTERPRISE.
Claims outside these announcements will not be accepted.

14. Is my personal data secure?

Yes. We take reasonable measures to protect customer data.
However, no online system can guarantee 100% security.

15. How can I contact customer support?

You can reach us at: